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Shipping & Returns

Shipping Rate:

  • Ink & Toner Cartridge: We offer $5.95 flat shipping rate per order for products under catagories of Ink & Toner Cartridges, Cables & Adapters, and Printing Supplies. This shipping cost applies to every customer in Canada.
  • Printer: shipping charge for printers will be various depends on where the shipping address is.
  • Restaurant Supplies: We offer different shipping rate per item for products under catagories of Restaurant Supplies. Customers want to purchase more than 3 items, please call us 647-344-8448 for more accurate shipping cost.
  • Shipping & Moving Supplies$14.95 shipping rate for products under catagories of Shipping & Moving Supplies. Free delivery is applied to orders above $250. This shipping cost is only for customer in Greater Toronto Area.
  • Other products: if the product page doesn't clarify shipping rate, then they are all $5.95 as shipping charge per order.

 

For customer outside of Greater Toronto Area, please call us at 647-344-8448 to get detail shipping cost based on your order.

 

We usually ship all orders before 3 PM EST on the same business day. Sometime you may expect a slight delay of 1 - 2 business days. During a holiday or weekend, orders will be shipped on the following working day. You can always log into your account and track the status of your order. We always enter customers' tracking numbers and order status into the customer's online account.

Our Default shipping method is Ground. For customers in Ontario, Quebec and Manitoba, 90% orders will be shipped by UPS or Purolator ground and should be delivered in 1 business day. For other provices, ususally take 2 to 5 business days. If you need the product quicker, we offer expedited shipping methods such as 2-day air and next-day air (please call our agent for this service).

Our Guarantee:

  • Guarantee period starts on the shipping date.
  • Ink and toner cartridges have 1 year limited guarantee.      

Returns Policy

  • In order to return products, Please call (647) 344-8448 or e-mail info@itargeton.com. All returns must be approved by iTargeton. After approval, a RMA number will be issue to against the return. All shipment back to iTargeton has to be prepaid using courier of customer’s choice. Customers are responsible for all return items damaged in transport. RMA number, once issued, would only be valid for 30 days for it to arrive back our receiving.
  • It is our policy that all returned cartridges must be at least 70% filled. Once the returned product is less than 70%, no fund will be returned.
  • Returned products only allowed to be returned under Canada Post Regular mail.
  • New and unopen products: if cusotmers want to return unopened new products, customers are responsible for shipping products back. In addition, 25% restock fee will be applied. Returning unopen products is only valid for 3 months starting the invoice date.
  • Shipping charge is not refundable.